Thursday, December 22, 2005
Christmas Madness – The Return Isle
Have you ever stood in the return line at Wal-Mart around Christmas time?
I’m sorry.
You know, I’ve never had to return that much stuff, but whenever I do, I always see something off the wall. Based on my limited sample data, I conclude that people return stuff for very strange reasons.
Here are the stories of some of the things I’ve seen returned:
Scenario Number One: Sam’s Club
Return Desk Clerk: “How may I help you?”
Customer: “I need to return this video.”
RDC: “OK. Is there something wrong with it?”
Cust: “No.”
RDC: “Does it play? It’s not, like, messed up or anything?”
Cust: “No, I just don’t want my kids watching it.”
RDC: “What do you mean?”
Cust: “Well, it’s loaded with references to magic, demons, and the occult. I don’t want my kids to see that.”
RDC: “Uh… OK… the name of the video is ‘Aladdin and The Magic Lamp’. Did you just buy the wrong one accidentally? Would like a different video instead?”
Cust: “No, I didn’t buy the wrong one. I preview all the movies before I let my kids watch them and this one is about magic. I don’t think kids should watch that.”
RDC: “It says ‘Magic Lamp’ right here on the cover! You just missed those when you bought it, huh?”
Scenario Number Two: Target
RDC: “Hi. Do you have a return?”
Cust: “Yes. I need to get another bicycle, this one is defective.”
RDC: “What’s wrong with… Oh my!”
Cust: “Yeah, my daughter was riding it…
RDC: “It looks like it was run over by a truck!
Cust: “…and it just collapsed under her.”
RDC: “A big truck!”
Little Girl: “My daddy’s got a Bronco.”
Cust: “Shhhh! Daddy’s talking to the nice man.”
RDC: “It’s been crushed flat!”
Little Girl: “Daddy did it. It was loud.”
Cust: “I told you to be quiet!”
RDC: “[to Little Girl] You left it in the driveway, didn’t you?”
Little Girl: “Yep!”
Scenario Number Three: Burger King
Burger Dude (BD): “Yes, sir?”
Customer: “Yeah, Can I get some more of these – these taste terrible.”
BD: “Terrible? Like how?’
Cust: “Well, they taste like onions.”
BD: “[Incredulous] Uh… sir… they’re… onion rings.”
Cust: “Yeah, I know, but I eat here a lot and they never tasted like onions before – just like fried batter.”
BD: “But…”
Cust: “Did you change the recipe or something? These are nasty.”
BD: “Because they taste like onions?”
Cust: “Yeah.”
BD: [Silence, but I bet he was thinking, “My God! And people think I’m stupid!”]
Cust: “Can I get some new ones or not?”
BD: “Yeah, you can, but they’re going to taste the same…”
Cust: “Like onions?”
BD: “Yeah, they’re onion rings.”
Cust: “Well, can I get some that don’t taste like onions?”
BD: “No, not really sir… No.”
Cust: “But these are nasty!”
BD: “Well… I can give you some fries, but they’re going to taste like potatoes.”
Life is pretty funny, I you just look around...
I’m sorry.
You know, I’ve never had to return that much stuff, but whenever I do, I always see something off the wall. Based on my limited sample data, I conclude that people return stuff for very strange reasons.
Here are the stories of some of the things I’ve seen returned:
Scenario Number One: Sam’s Club
Return Desk Clerk: “How may I help you?”
Customer: “I need to return this video.”
RDC: “OK. Is there something wrong with it?”
Cust: “No.”
RDC: “Does it play? It’s not, like, messed up or anything?”
Cust: “No, I just don’t want my kids watching it.”
RDC: “What do you mean?”
Cust: “Well, it’s loaded with references to magic, demons, and the occult. I don’t want my kids to see that.”
RDC: “Uh… OK… the name of the video is ‘Aladdin and The Magic Lamp’. Did you just buy the wrong one accidentally? Would like a different video instead?”
Cust: “No, I didn’t buy the wrong one. I preview all the movies before I let my kids watch them and this one is about magic. I don’t think kids should watch that.”
RDC: “It says ‘Magic Lamp’ right here on the cover! You just missed those when you bought it, huh?”
Scenario Number Two: Target
RDC: “Hi. Do you have a return?”
Cust: “Yes. I need to get another bicycle, this one is defective.”
RDC: “What’s wrong with… Oh my!”
Cust: “Yeah, my daughter was riding it…
RDC: “It looks like it was run over by a truck!
Cust: “…and it just collapsed under her.”
RDC: “A big truck!”
Little Girl: “My daddy’s got a Bronco.”
Cust: “Shhhh! Daddy’s talking to the nice man.”
RDC: “It’s been crushed flat!”
Little Girl: “Daddy did it. It was loud.”
Cust: “I told you to be quiet!”
RDC: “[to Little Girl] You left it in the driveway, didn’t you?”
Little Girl: “Yep!”
Scenario Number Three: Burger King
Burger Dude (BD): “Yes, sir?”
Customer: “Yeah, Can I get some more of these – these taste terrible.”
BD: “Terrible? Like how?’
Cust: “Well, they taste like onions.”
BD: “[Incredulous] Uh… sir… they’re… onion rings.”
Cust: “Yeah, I know, but I eat here a lot and they never tasted like onions before – just like fried batter.”
BD: “But…”
Cust: “Did you change the recipe or something? These are nasty.”
BD: “Because they taste like onions?”
Cust: “Yeah.”
BD: [Silence, but I bet he was thinking, “My God! And people think I’m stupid!”]
Cust: “Can I get some new ones or not?”
BD: “Yeah, you can, but they’re going to taste the same…”
Cust: “Like onions?”
BD: “Yeah, they’re onion rings.”
Cust: “Well, can I get some that don’t taste like onions?”
BD: “No, not really sir… No.”
Cust: “But these are nasty!”
BD: “Well… I can give you some fries, but they’re going to taste like potatoes.”
Life is pretty funny, I you just look around...
R.T. Lemur 7:59 AM
2 Comments:
*thinks about the excuse she's gonna use tomorrow in the Best Buy return line*
Truth is, we won two bids for the same thing on eBay and we just happen to know that Best Buy stocks 'em.
Cmas is the perfect time to turn an eBay value into a retail profit.
Truth is, we won two bids for the same thing on eBay and we just happen to know that Best Buy stocks 'em.
Cmas is the perfect time to turn an eBay value into a retail profit.
And we see why stores have such difficult return policies...
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